Articles

05
Dec

THE CONFLICT FACTOR IN PERFORMANCE REVIEWS

In recent work, I’ve been reminded of the importance of using performance reviews as an effective component of workplace communication. They are often a focus of questions when I present workshops on conflict, and in my conversations regarding effective conflict skills I am often led to quote conflict specialist, Dick Mayer: “A well done performance […]

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05
Dec

MBTI – The Heart of Emotional Intelligence EQ-i

MBTI – At the Heart of Emotional Intelligence (EQi) Applicable to EQ-i 2.0 © Steve Whiteford 2007 A little history- Although I was very familiar with Myers-Briggs@ from several explorations in my years of executive development and career transition work, I received EQi certification first. Like thousands of others, I was inspired by the books […]

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05
Dec

Leveraging the 7%

I often emphasize the physical because, although it’s 55% of our message, we rarely make conscious use of it. In contrast it’s also true that if your physical message is strong but your words are flat, your communication will lack luster and fail to move people to action. The words we use account for 7% […]

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05
Dec

Technique Turn-Off

Have you ever had real interest in a service or a product and then been turned off by a marketer’s covert application of a communication technique? I imagine most of us have. The scenario is (unfortunately) easily evoked by the thought of a used car salesman or boiler-room telemarketer. Yet, in life, the arena expands […]

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03
Dec

Bodywise: Stuff that Works

The leading question for most of my workshop participants for a variety workplace situations is: How do I overcome ______ (insert: lethargy, inertia, nerves, fear, apprehension, internal blocks…) in order to _______ (insert: improve a relationship, do a great presentation, connect with my boss, move through conflict, feel better about myself, be more effective…)? It’s […]

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03
Dec

Beyond Confidence, Developing “Fiero”

“Fiero:” the pleasure that comes from meeting a challenge which has stretched you.” That is the definition of an Italian word that describes a particular positive emotion cited in the book Destructive Emotions, by Daniel Goleman. Goleman is an inspirational frontrunner of personal and leadership development. The book presents ever deeper cases that through specific […]

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03
Nov

How to Handle Difficult Participants – It’s Not a Trick!

A friend recently dropped me an email exclaiming that she had just learned some really good tricks for controlling difficult participants and managing groups when facilitating. I was immediately interested because this is a recurring question when I teach Presentation and it’s exciting to imagine there is something new and clever that I might learn. […]

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21
Mar

Depth Over Time

Many organizations these days are interested in supporting their associates with training workshops in core areas that support individual growth as well as corporate values and productivity. A consistent challenge is supplying quality training within strained budgets of time and money. Unfortunately choices are often made to jump for an inexpensive quick hit that supplies […]

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03
Dec

Leadership Emotional Effectiveness: The Starting Gate

As businesses are stressed to compete in a sea of financial and innovation ambiguity, the need for leaders to provide a sense of stability and workability, though seemingly counter intuitive, is essential for a healthy and productive workforce. Recent studies of neuroscience and tried and true common sense have proven that everyone works best in […]

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03
Sep

Connection is Key

What’s the key to confidence and relaxation when speaking? In my twenty years as a speech coach, I’ve found that’s the question clients always ask. The basis of that anxious inquiry is the fear of speaking to a group. Many people say “I have no trouble talking or presenting one-on-one, but put me in front […]

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