Workshops Increase
Self-Awareness and Improve Interpersonal Productivity
Promote Leadership, Management, Team, and Individual Development
All training and learning initiatives are enhanced by the skills of Emotional Intelligence, which are known to improve self-awareness, emotional regulation, and decision-making. These skills help learners focus and overcome learning resistance, exam phobia, and ingrained habits and patterns. The practices of Emotional Intelligence instill the curiosity and flexibility to accept and amplify learning and change.
Applied Emotional Intelligence | EQI 2.0 | MSCEIT | Myers Briggs | DiSC | Competencies of Personal Leadership
Presentations Plus | It’s Called “CO”mmunication | Four Square Ethics | Emotionally Intelligent Customer Service | Human Management
Applied Emotional Intelligence
A comprehensive eight-hour program designed to be presented in four, two-hour sessions. It is suggested that sessions be scheduled two to four weeks apart, with communication and brief coaching available between sessions. Content is customizable. This is an important entry course that sets the ground for real change. I recommend it as the power base for any EI, Communication, or Leadership course. These skills are foundational skills for achieving personal, interpersonal, and organizational change.
Course Structure:
Emotional Self-Awareness – The Foundational Skill of EI
The ability to notice and precisely identify feelings that may enhance or hinder performance in the moment, and take appropriate action to align them with values, goals, and tasks. The result of this skill is increased authenticity, self-leadership, and focus. When individuals take this level of responsibility it greatly reduces Employee Relations Issues.
Emotional Knowledge
Having a strong emotional vocabulary is proven to significantly improve cognitive intelligence and social skills. The neurological impact of our words. Knowing how emotions change, blend, and cluster, adds to interpersonal insight and understanding. Work with case studies to build discernment for these skills. Knowing typical emotional hazards empowers both self-coaching and coaching others. Discerning “display rules” gives us a guide for meeting, and also changing cultural expectations in the workplace and other environments. These points of knowledge build the bridge to Social/Cultural Intelligence.
Applied Emotional Knowledge – Emotional Expression
How Emotional Intelligence is demonstrated through choices of emotional expression. Knowing typical emotional hazards empowers both self-coaching and coaching others. Discerning “display rules” gives us a guide for meeting, but also changing cultural expectations in the workplace and other environments. Generating emotions and moods to match activities and tasks empowers both individual contributors and management/leadership’s effectiveness and influence. Learn a 4-step process to strategize for the emotional impact of decisions and communications to attune Management and Leadership Decision and Communication to shifting priorities.
Regulation: The Pivotal Skill of Emotional Management
We have all learned habits of regulating our emotions at home, growing up. Some of these habitual strategies work well for us, some don’t. Increased emotional self-awareness gives us the opportunity to make intelligent emotional management choices matching them to the emotion, its intensity, and the circumstances. This skill is the power source of Emotional Intelligence. Learn how Empathy/Self-Empathy is an essential regulation skill. Emotional self-awareness combined with emotional knowledge and regulation of self and others supports excellent communication and relationship.
Karen, Smithson, SPHR, SHRM- SCP
I attended a Workshop on EQi2.0 this week and Steve was the presenter. The topic of Emotional-Intelligence was a little intimidating for many of us in the class. However, though it is obvious that Steve is very knowledgeable and extremely qualified to present on the subject, his presentation style made the material approachable and understandable. Sadly, this is not a quality possessed by all subject matter experts. I will recommend his workshops to my colleagues.
Herb Dyer, Principal Consultant at AXIOM Learning Solutions
Steve’s expertise and amazing ability to easily incorporate his own vulnerability through his life’s experiences was a key component in influencing and unmasking the attendees to fully participate and effectively open them up to learn the vital foundational skills of emotional intelligence. Steve’s expertise, passion, and ability to engage everyone in such a complex subject was impressive!
Betsy Arumi, Program Coordinator at UT Professional Development Center
Steve’s input very positively impacted the department because of the breadth of his expertise and capability. Not only did he introduce several new courses into the curriculum of the Professional Development Center, he was also a quick study and great at refining and refreshing older material. His development of a workshop on Emotional Intelligence in Leadership has become a highly successful public and onsite offering as attested by the participants’ positive evaluations.
Susan Vanden Bos, L3Com
We recently hired Steve to work with our High Potentials Leadership Development Program. Steve delivered his Emotional Intelligence Workshop/Program to 10 leaders in our LDP. We absolutely loved his program. Each participant received highly effective one-on-one debriefs with Steve on their EI assessment. Steve spent quality time with each person to build trust and commitment to the process. Each person gained valuable insights about themselves as leaders. The workshop was highly interactive and engaging. The exercises were very applicable to leading others/teams and customized to our needs. In addition, Steve led a 4 hour overview program with our Senior Staff that was outstanding as well. Subsequently, Steve returned to do the entire program for a group of our senior leaders. All of the evaluation scores for the workshop were excellent. We are planning to work with Steve again for our future LDP program participants in 2012.
EVP of IT – CTMA
Time only allowed for a twenty minute introduction to the topic, but I would love the organization to consider a long-term play to make it an ongoing offering. I received positive feedback from every staff member citing that it was very helpful. It was very uplifting for the end of the year! Thank you.
EQI 2.0 Customized Workshop
The purpose of this workshop is to educate participants on the basics of the chosen EQi 2.0 Assessment – Workplace, Leadership, Group, or 360° Feedback while providing exercises and experiences that address the reason for the workshop: Reducing Team Communication Issues, Improving Management and Leadership Skills, Professional Development, Customer Service, etc.
These workshops draw from the content of our other workshops. They may range from half-day to three-day formats on location or be presented in one to two-hour Zoom sessions with time breaks and “homework” between sessions.
MSCEIT Customized Workshop
The purpose of this workshop is to educate participants on the basics of the MSCEIT results while providing EI exercises and experiences that address the reason for the workshop: Reducing Team Communication Issues, Improving Management and Leadership Skills, Professional Development, Customer Service, etc.
They may range from half-day to three-day formats on location or be presented in one to two-hour Zoom sessions with time breaks and “homework” between sessions.
Video clips are used to provide examples and inspire discussion.
Workshops may be designed to include the MSCEIT assessment and feedback sessions or as stand-alone awareness and skill-building experiences. 8 to 20 participants.
*All formats are now available via Zoom
Myers Briggs Type Indicator
The most popular typology in the world; The Meyers Briggs Type Indicator provides deep insight into individual behavioral preferences and style and helps us identify personal strengths and weaknesses. The better we understand and value ourselves and others, the better we can get along and work together effectively. Insights from the MBTI enhance interpersonal relationships and increase productivity in team interactions.
In this customized workshop (or private coaching), participants complete the MBTI and verify their preferences. Interactive exercises provide a strong understanding of type and preference definitions.
MBTI may be used in team building, where team type is identified in addition to each individual’s type. Exercises clarify individual and team behaviors, determine team strengths and weaknesses, and provide clues for conflict resolution and increased efficiency.
- Match individual task assignments to preference
- Value diversity to enhance problem-solving
- Identify actions and behavioral changes to improve communication
- Identify Team Type for each team or function
- Explore the Type of the organization’s culture
- Learn how the skills of Emotional Intelligence enhance your Type Effectiveness
*All formats are now available via Zoom
DiSC
DiSC is a four-square model of personality type based on the work of Psychologist William Moulton Marston described the DISC characteristics in his 1928 book Emotions of Normal People, which he generated from the emotions and behavior of people in the general population. According to Marston, people illustrate their emotions using four behavior types: Dominance, Inducement, Submission, and Compliance.
Over the decades, DiSC has become one of the most popular personality assessments used in business environments based on its simplicity and its high validity.
The DISC theory describes personality through four central traits:
- Dominance
- Influence
- Steadiness
- Conscientiousness
- Identify the DiSC Team Type for each team or function
- Explore the type of the organization’s culture
- Learn how the skills of Emotional Intelligence enhance your type effectiveness
*All formats are now available via Zoom
Competencies of Personal Leadership
Enhancing Individual Leadership and Influence
This customized workshop gives participants the opportunity to explore several vital facets of leadership and influence, while emphasizing their inherent personal power and exploring its application within the organizational culture.
Interactive exercises, group discussions, personal reflection and focused skill practices provide participants with refreshed perspective, an enhanced sense of self, and new tools for increasing effectiveness.
A one, two or three day course. Includes a DiSC personality style segment, or EQi 2.0 assessments, MSCIT, and your organization’s 180 or 360 feedback tools. 8 to 30 participants. The menu for the course includes:
- The powers of productivity and influence
- The actions of values and vision
- Exploring your organizational culture
- Listening for connection and action
- Principles for constructive conflict
- Increasing influence and persuasion
- The power of selective language
- Behavioral styles in communication (DiSC)
- Personal presence as your foundation
- Holding others accountable
- Building trust
- Demonstrating balance for leadership
- 100% responsibility
- Authenticity, attunement and resilience
- Leadership presentation
- Group process, role, appreciation, and correction
- May substitute EQi 2.0 Workplace, EQi 2.0 Leadership, , EQi 2.0 360, MBTI, MSCEIT, etc.
*All formats are now available via Zoom
Ron Dacko, Parmacia Upjohn
Steve’s work with our management team has brought us to a higher level of teamwork and productivity. I feel that he has helped the management team hold each other accountable in a professional and truthful way. I have seen the results within the management staff, and I believe the employees have seen it as well. Overall morale has improved. He has made a difference in our company and I would highly recommend him to any company experiencing similar organizational problems.
Frank Montalvo, Loyola University
Mr. Whiteford was retained as a professional consultant to conduct a team-building program for one of our important student retention programs. His professional training and personality helped us in defining the situation, interviewing and assessing each person’s perspective, conducting personality assessments, and implementing a plan that included staff meetings and workshops to assist the University in developing a strong student support system.
Marilyln Momeny, SVP – Western Federal Savings
Steve was hired to do corporate training. The reviews from participants were excellent. Steve was very willing to customize the training to the audience and corporate culture. The course was interactive and valuable for the participants. He has high integrity, works cooperatively, and was interested in the overall success of the program. Would recommend him to do training for any organization. I have also had experience with Steve as a personal coach. His insight, suggestions, and honest communication were extremely helpful for me and my personal growth.
Presentations Plus
Are stand-up presentation skills integral to the success of your associates and your business? The same skill sets essential to the foundation of successful presentations happen to be vital in refining the basics of impactful and powerfully influential communication. These skills also serve as key emotional regulation skills for Emotional Intelligence and apply to overcoming fear.
I produce dynamic changes, fast, with the use of acting techniques and “body-centered”- holistic practices applied to standard business formats. Using interaction and intuition, I design liberating skill stretches specific to each participant producing powerful, lasting changes that reveal personal potential and talent.
Half-day, one, two, and three-day formats. Individual coaching. Zoom coaching may be appropriate in some cases. Private coaching is available.
These topics represent the basic building blocks for your presentation course:
- Body language as the first message
- Enhancing your personal presence and style
- Overcoming fear
- Speaking is a physical sport
- Increasing the impact of your message
- Comfort with eye communication
- Vocal ease and expression
- Building your message
- Assessing your audience
- Audience interaction – use them or lose them
- Effective response to conflict
- Why staging is a powerful practice
- Working with media (screen & PowerPoint)
- How to rehearse
- Thinking on your feet for Q&A and On-the-Spot Presentations
- Around-the-Table Presentations
- Increasing influence and persuasion
*All formats are now available via Zoom
Our reps improved significantly and evaluated the program as time well spent.
Barbara Montes, Supervisor, CIGNA
I believe my presentation went surprisingly well, in large part due to your help.
Robert Bolte, VP Marketing Services, CLOROX
His ability to teach the proper nuances of projection, body language, delivery, inflection, cadence, and most importantly – confidence – is the best I’ve ever seen.
Paul Marcus, Manager of Communications, Pepsico
Your workshop was very practical, and I was able to put several things into practice immediately…my boss told me my next presentation was the best I ever did…
Manager Customer Satisfaction, MAZDA
Thank you for the absolutely life altering class this week at the International PMI Conference. Thank you for not only sharing your ideas, your experience and your “tricks of the trade” but also for modeling them the entire two days!
Pam Myer, Project Manager, ADP
It’s Called “CO”mmunication
Maximizing Interpersonal Communications
In the accelerated fury of today’s technical advances, have your associates lost touch with the skills of interpersonal effectiveness? It seems that the faster we are required to produce; the less time we take to honor relationships, and communicate in positive, motivating, and productive ways. Today’s study of “Value Networks” reveals that in spite of technology, 90% of your company’s vital communication happens from person to person.
I’m often amazed that with all of the training available through media today, how many professionals still lack basic knowledge of the principles of communication.
Endow your corporate culture with the deep productivity created by conscious, respectful, and skillful interpersonal exchange. Build your ½-day to 3-day course from the following menu:
- Principals of Communication and Personal Effectiveness
- Listening
- Constructive Conflict
- Situational Powers of Communication
- Presentation and Influence
- Direction and Correction
- Influence without Authority
- Verbal Effectiveness
- Facilitation and dialogue
- Managing up, Managing down
- Behavioral style in communication
- Effective meetings
- Managing Stress Into Balance and Peak Performance
- Social interactions, Networking
- Authenticity, Intention and Resilience
- Individual assessments / DiSC / MBTI / EQi 2.0 / MSCEIT
*All formats are now available via Zoom
Well, you certainly were a success around here. Everyone has stopped by to talk about the workshop and there has been nothing but praise. They felt you offered concrete examples, as opposed to theory, that they could start to use right away. Their enthusiasm is priceless.
– Dale Moore, e21 Corp.com
Steve was very professional and did a commendable job involving a very diverse group of approximately 40 participants. Overall participants felt that they had received strong tools to use back on the job. I received many positive comments from the group and within a short time, people were reporting how they has successfully used some of Steve’s suggestions.
– Ashley Bauer, Human Resources, City of Titusville, FL
Four Square Ethics – What Were You Thinking?
Based on a University model that identifies “Styles” of ethics this workshop educates participants on traditional behavioral categories of ethics that provide insights that help prevent ethical errors in relation to your organization’s Code of Ethics.
This can be a short stand-alone workshop but is more powerful if combined with case studies of ethical violations that may occur in your company. As participants determine which part of the code was violated and what a best practice may have been, they also identify the style of ethical thinking and feeling that may have legitimized the error.
*All formats are now available via Zoom
Emotionally Intelligent Customer Service
Steve’s background includes teaching Emotional Intelligence as an in-house training professional. This workshop begins with the skills of Emotional Intelligence and applies those skills to the specifics of your Customer Service Program and philosophy.
*All formats are now available via Zoom
Sue Johnson, Cisco Systems
Steve was so expert and creative and received so many superlative evaluations from the students he trained (our employees) that we based our entire Personal Development training plan on the strength of his ability. We gave the company he worked for a long-term agreement to provide services because of him.
Team Coherence
Steve has strong experience with creating greater team coherence from both his consulting and training, and his as an internal talent development leader. In doing teamwork it is essential that the team leader fully participates as a part of the team.
Customized Team Workshops may include:
- Individual Assessment
- Team Assessment
- Team Building Exercises
- Team Cohesion Explorations
- Team Intervention
*All formats are now available via Zoom
Human Management
Sadly, Managers take the brunt of most of the complaints and criticism of what’s wrong with our current workplaces. This workshop is customized to improve manager communication and practices from on-boarding to performance management.
*All formats are now available via Zoom
Want to bring Emotional Intelligence into your Workplace?
Consider a Workshop.
If you are interested in improving Emotional Intelligence in your workplace, fill out a general inquiry form to request more information about a Training or Workshop.
Why Improve Interpersonal Communication in the Workplace?
- Overcome the #1 complaint of individual contributors about managers – bad communication and relationship skills
- Relieve stress and burnout
- Reduce time lost to handling interpersonal conflict in Employee Relations
- Stop the flood of resignations due to a toxic culture; strengthen retention
- Turn-around team member conflict and disengagement
- Develop adaptability for change and empower learning
- Cut the root challenges to Diversity, Equity, and Inclusion by boosting individual responsibility and awareness
- Strengthen Leadership and Management decision, communication, and employee engagement