How to Handle Difficult Participants – It’s Not a Trick!

How to Handle Difficult Participants – It’s Not a Trick!

© Steve Whiteford 2013 A friend recently dropped me an email exclaiming that she had just learned some really good tricks for controlling difficult participants and managing groups when facilitating. I was immediately interested because this is a recurring question when I teach Presentation and it’s exciting to imagine there is something new and clever…